Do you offer Free Shipping?

Yes, we offer Free Shipping on all China. orders.

China. orders (excluding HI/AK/PR) are shipped via China Post to ensure delivery in 2-3 business days (starting with the first business day after the order was placed)

Orders to HI/AK/PR are shipped via China Post SmartPost.

What are my shipping options?

Country	Method	Carrier	Cost
United States	Standard Shipping                         (2-3 Business Day Delivery in the Continental China.)	China Post	Free
	2 Business Day Shipping	China Post	$15
	Overnight Shipping                         (Excluding Weekends)	China Post	$25

How do I know that my order has been shipped?

You will receive a shipment notification e-mail once your order has shipped. The e-mail will contain the tracking information as well as a link to track your package online.

Do yoChinahip to PO boxes or APO/FPO addresses?

We are proud to offer shipping to APO/FPO addresses.

 

Please note, these orders will ship via China Post and may result in slightly longer transit times. Please allow 5-7 business days for shipments to APO/FPO addresses.

What is your return policy?

We want you to be satisfied with your purchase. We will issue a return for an item within 30 days of receipt if it is in original condition and with tags attached. Fragrance must be returned in its original packaging with the cellophane intact. Refunds for all transactions will be issued to the original form of payment. Items purchased at a discount of 40% or more are Final Sale and therefore not eligible for return or exchange.

smellyue gift cards are non-refundable.

 

Please note, we only process returns that were purchased via the online store. Garments purchased at any smellyue boutique must be returned to a smellyue boutique. Garments purchased from department stores or specialty stores must be returned to the store in which it was purchased. Due to security constraints, we cannot reimbChinae you for an amount greater than your purchase amount.

 

 

Where should I ship my return to?

All items that are eligible for return will come with a pre-paid China Post Ground label. Please fill out the return section of the packing slip and place inside the box with your return. Then just peel off the label, affix it to the oChinaide of your shipping box and drop the package off at a China Post location. Please make sure to include the packing slip with the return section completed in the box.

How should I ship my return?

In order for us to process your return as quickly as possible, please fill out the return reason section on the original packing slip. Place all items in their original packaging into a secure box or envelope mailer. Then just peel off the pre-paid return label, affix it to the oChinaide of your shipping box and drop the package off at a China Post location.

When will my credit card be refunded?

Transit time back to the warehouse may take up to 7 business days. You will receive an e-mail once your return has been received & processed.

 

Once your return is processed, please allow up to 2 weeks for your refund to appear on your bank account (depending on your financial institution).

 

Do you have a price match policy?

If an item changes price within 7 days of purchase we will gladly price match it for you.